Terms and Conditions

These Terms govern aviation fuel coordination services arranged by Jet A Limited (company number 124909, Gibraltar) ("JET A", "we") for business customers only ("Customer"). They do not apply to consumers. The Customer confirms that it is acting in the course of business and has authority to place orders for the entity identified in the request. A request for a quotation is not an accepted booking. A booking becomes binding only when JET A sends written confirmation from ops@jetafuels.com or another JET A business email. The confirmation will identify the service, aircraft, airport, requested fuel, quantity and time, applicable price and currency, payment terms, and the local supplier where known. Any change to a confirmed booking must be agreed in writing.

JET A provides an arrangement and coordination service. JET A does not itself sell, own, store, transport or physically dispense aviation fuel. Physical fuelling is performed by an independent local supplier identified in the booking confirmation. That supplier is responsible for the physical uplift, including the fuel’s quality and specification, quantity, equipment, personnel, local permits and delivery. The confirmation will identify the supplier and state whether the Customer must contract or pay the supplier directly. Unless the confirmation names the supplier as payee, payment is due to Jet A Limited. Payment to JET A discharges the Customer’s payment obligation for the amount received. JET A remains responsible for its own coordination obligations and does not exclude liability for its own breach or negligence. JET A will reasonably assist the Customer in communicating with the supplier about an operational or supply issue.

The written confirmation will state the price, currency (EUR or USD), and any applicable taxes, airport charges or other fees. Unless JET A approves a credit facility in writing, the Customer must pay the full confirmed amount in advance and in cleared funds before fuelling begins. A 10-calendar-day payment term from the invoice date is available only to regular Customers approved in writing by JET A and while the agreed deposit is held. The deposit amount, how it may be applied, and any credit limit will be confirmed in writing. Unless the booking confirmation or invoice identifies the local supplier as payee, payment must be made to Jet A Limited. The Customer bears its bank and transfer charges. The Customer may cancel by emailing ops@jetafuels.com any time before physical fuelling starts, without cancellation fee or penalty. Once fuelling has started, the Customer must pay for fuel delivered and services already performed. Any change to an accepted booking is subject to supplier availability and written confirmation.

The Customer is responsible for supplying accurate and complete booking information, confirming that the aircraft and operation can receive the requested fuel, and ensuring its crew and representatives follow the supplier’s and airport’s safety instructions. The Customer should check the delivery record and report any quantity or quality concern promptly to the supplier and JET A, keeping relevant records and samples. This does not waive rights that cannot be waived by law. JET A is responsible for exercising reasonable care in its coordination service. The local supplier is responsible for the physical fuel supply. Nothing in these Terms excludes or limits liability for JET A’s own breach or negligence, fraud, or any liability that cannot legally be excluded or limited. These Terms and the written booking confirmation are governed by English law. Any dispute arising out of or in connection with them shall be referred to one arbitrator. Where the claim is eligible under the Ciarb Business Arbitration Scheme, the arbitration shall proceed under that Scheme. Other disputes shall proceed under the Ciarb Arbitration Rules, with the sole arbitrator appointed by Ciarb. The legal seat of arbitration is London, England, and the language is English. The award is final and binding, subject to any rights that cannot lawfully be excluded. Jet A Limited, company number 124909, is registered in Gibraltar at Suite 16, Water Gardens, 5 Waterport Wharf, GX11 1AA, Gibraltar. For booking and service queries: ops@jetafuels.com. Effective date: 12 November 2026.