Privacy Policy

Last updated: 11 November 2026

Who is responsible

This website is operated under the JET A brand by JET A UK LP, a Scottish limited partnership (registration number SL021720), and Jet A Ltd, Gibraltar. The JET A entity named in a quotation or contract, or which receives and handles your enquiry, is responsible for the related processing. Each entity acts as a controller for the processing it determines. The entities may share relevant information where necessary to respond to you, coordinate a service or administer a customer relationship.

JET A UK LP’s registered office is 5 South Charlotte Street, Edinburgh, EH2 4AN, United Kingdom. For privacy questions about either entity, contact ops@jetafuels.com or +44 131 564 0302. Please identify the JET A entity and the enquiry or service concerned so we can route your request correctly.

Information we collect

Depending on how you interact with us, we may collect:

identity and business contact information, such as your name, company, role, email address and telephone number;
enquiry, quotation and service details, including aircraft registration, airport or location, requested dates, service requirements, operational messages and correspondence;
information you choose to provide in messages or documents, including an AOC or other supporting document where you upload one;
customer, supplier, service, invoice and transaction records where we provide or arrange a service;
technical and security information generated when you use the website, such as IP address, browser and device details, access logs, and cookie or notification preferences.

We receive information directly from you, from a person acting for your company, or from a service partner involved in handling your request. Please provide only information that is relevant to your enquiry and avoid sending sensitive personal information unless it is necessary and you have a secure way to provide it.

How and why we use it

We use personal information to answer enquiries, prepare quotations, assess and arrange requested fuel or related aviation services, communicate with customers and suppliers, coordinate operational delivery, manage business relationships and records, maintain the security and proper operation of the website, prevent misuse, handle complaints or legal claims, and comply with applicable laws.

Depending on the activity, our lawful basis is taking steps at your request before a contract or performing a contract; our legitimate interests in operating, securing and developing our business and coordinating business-to-business services; or compliance with a legal obligation. Where we rely on legitimate interests, those interests include responding to business enquiries, keeping appropriate business records, protecting our systems and rights, and resolving disputes.

We use consent only where it is the appropriate legal basis, such as for non-essential cookies or direct marketing where required. You can object to direct marketing at any time.

Who may receive information

We may disclose relevant information to the other JET A entity; website, hosting, email, IT and security providers; payment, accounting, insurance and professional advisers; and fuel suppliers, into-wing agents, FBOs, handlers, airports or other service partners involved in a requested service. We may also disclose information to regulators, law enforcement, courts or other parties where the law requires it or where reasonably necessary to establish, exercise or defend legal rights. Providers acting on our instructions are required to protect information and use it only for their contracted services. We do not sell personal information.

International processing

JET A’s services and service partners operate internationally. Information relevant to a request may therefore be accessed or processed in the country where the service is arranged or delivered, including outside the UK or Gibraltar. Where data protection law requires a transfer safeguard, the relevant entity will use an applicable adequacy regulation or other lawful safeguard and provide information about it on request.

How long we keep information

We keep information only for as long as reasonably necessary for the purpose for which it was collected. The period depends on the nature of the enquiry or service, whether a business relationship follows, applicable record-keeping and limitation periods, and the need to handle disputes, complaints, security issues or legal claims. We then delete or anonymise it where practicable, subject to lawful backups and any continuing legal obligation.

Your rights and choices

Right to object: You may object to processing based on our legitimate interests. You can object to direct marketing at any time, and we will stop using your information for that purpose.

Depending on the applicable law and the circumstances, you may also request access to your personal information, correction, deletion or restriction, or a portable copy. Where we rely on consent, you may withdraw it at any time; withdrawal does not affect processing already carried out lawfully. Some rights are subject to legal conditions and exceptions.

To make a request, email ops@jetafuels.com. You may complain to the supervisory authority for the entity and processing concerned, including the UK Information Commissioner’s Office or Gibraltar Regulatory Authority. We may need to verify your identity and clarify which JET A entity handled your enquiry before responding.

Security, children and automated decisions

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss or misuse. No internet transmission or storage system can be guaranteed completely secure. This business website is not directed to children, and we do not knowingly seek to collect children’s personal information through it. We do not make decisions about website visitors solely by automated processing, including profiling, that produce legal or similarly significant effects.

Changes to this notice

We may update this notice when our services, legal requirements or data practices change. The current version and its update date will appear on this page.